Update to Stratus’ patient billing policy in response to COVID-19
In response to the novel coronavirus (COVID-19) national outbreak, Stratus is making some changes to the Company’s patient billing practices. For all services provided to out-of-network patients on or after April 10, 2020, Stratus intends to match the patients’ in-network benefits, in accordance with federal guidelines. This means that the Company will charge out-of-network patients an amount no greater than the amount the patient would have been required to pay in out-of-pocket expenses if the care had been provided by an in-network provider. This policy will remain in effect during the declaration of a national public health emergency due to COVID-19.
Determining the patient’s in-network out-of-pocket expenses
In some cases, Stratus receives information from the patient’s health plan that allows the Company to know the amount the patient would pay in out-of-pocket expenses if services were provided by an in-network provider. Other times, the information is only provided by the health plan later on.
Where Stratus does not yet know the patient’s in-network allowable amount, the Company will estimate this amount based on the applicable Medicare fee schedule. If Stratus later learns that the patient’s final bill according to the patient’s in-network insurance benefits is less than the amount quoted to the patient, the Company will only charge the patient that lower, in-network amount. Additionally, if the initial amount charged is greater than the patient’s in-network cost-sharing responsibility, Stratus will refund the difference. Therefore, any patients who believe they have been charged an amount that is more than their in-network cost-sharing amount should notify Stratus so that a refund may be immediately issued.
To discuss payment options, please call our
Patient Billing Hotline at 1.877.695.0169
Stratus an Alliance Company
4545 Fuller Drive, Suite 100
Irving, Texas 75038
Fax an Order: 888.982.8442
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