Patient Care During COVID-19
We are accredited by the Joint Commission, and always adhere to the highest patient care and safety standards in the industry. During this Coronavirus pandemic, we have also adopted the Centers for Disease Control and Prevention’s (CDC) guidelines for increased precautionary measures for healthcare professionals who care for patients.
The health and safety of our patients and team members is always the top priority.
We have implemented the following protocols:
We have implemented the following protocols:
A Stratus employee must be healthy in order to enter your home. All Stratus team members must stay at home and not work if they currently have an infection or believe they have been exposed to COVID-19. Team members may not return to work until they receive proper testing and approval from a qualified healthcare provider.
We continue to take special care and make sure that all of our equipment is cleaned and disinfected following the proper methods. We continue to use disposable electrodes for each test. We also supply a single-use carrying case and batteries for the EEG recorder you will be carrying with you.
Our technician is prepared with protective equipment, including gloves, masks, safety glasses, clean uniforms, and booties. Our technicians have been trained on how to use these items and have practiced for these types of situations.
Before coming to your home, the technician will call to confirm your appointment and make sure you do not have a fever or any type of infection. They will also ask you if anyone in your family is sick or if you think you have been in close contact with anyone who has COVID-19. If you answer yes to any of these questions, we will ask you to reschedule your appointment.
Please Call 888.982.8492 and press 1
to ask any questions or to schedule your test.
Updated Patient Billing Policy in Response to COVID-19
In response to the novel coronavirus (COVID-19) national outbreak, Stratus is making some changes to the Company’s patient billing practices. For all services provided to out-of-network patients on or after April 10, 2020, Stratus intends to match the patients’ in-network benefits, in accordance with federal guidance.
For more information, download our Patient Billing During COVID-19 Resource
To discuss payment options please call our Patient Billing Hotline at 1-877-695-0169.
